Job Summary
Under basic supervision, performs Multi-Service Clerk duties and assists management team with the training program of new and current Multi-Service Clerks. Provides customer service and general assistance to customers in person, electronically and over the phone. Collects and processes a variety of paperwork and payments and maintains accurate records of all transactions.
Job Responsibilities
- Assists in the training of newly hired Multi-Service Clerks, as well as assists in remedial and proactive training of seasoned Clerks.
- Serves as a contact for other multi-service clerks as they encounter questions on processes.
- Assesses comprehension and progress of training and reports observations to supervisors/managers.
- Answers and screen phone calls or electronic requests; provides information or redirects call to appropriate parties; greets walk-in visitors responds to inquiries and provides directions as needed.
- Assists customers with filling out and completing paperwork; collects, reviews, and processes documents and forms; may collect payments for fees and fines.
- Files documents and maintains accurate physical and electronic filing systems. May ensure accurate indexing of documents.
- Receives, sorts, and distributes mail; may maintain a log of all incoming certified or traceable mail.
- Prepares and processes checks and payment stubs for remote deposits for motor vehicle and property tax payments.
- Provides confidential records to requestors upon completion of privacy request forms.
- Processes security interest notation and cancellation manually and electronically.
- Transfers certificates of title manually and electronically attaching the appropriate brand, security interest, odometer and ownership information.
- Demonstrates the ability to exemplify, by his/her actions, the County PRIDE philosophy.
- Performs related duties as assigned.
Standards for Initial Consideration
Education, Training, and Experience Guidelines
High school diploma or GED equivalent; AND one (1) year of previous Multi-Service Clerk experience in a Treasurer?s Office; OR an equivalent combination of education, training, and experience.
Knowledge of:
- General office practices, procedures, and equipment.
- Customer service principles, practices, and etiquette.
- Records maintenance and retention policies and procedures.
- Iowa Administrative Code/Motor Vehicle Code.
- Department policies and procedures including thorough knowledge of motor vehicle and tax laws.
Skill in:
- Problem solving issues utilizing related manuals.
- Reading and following processes and standard operating procedures.
- Handling cash and making correct change; balance cash drawer.
- Complete basic mathematical calculations.
- Typing and entering data with speed and accuracy in office specific software programs.
- Operating a computer and including standard software and some specialized software.
- Establishing and maintaining cooperative working relationships.
- Interacting tactfully and professionally with co-workers and members of the public.
- Communicating effectively verbally and in writing.
Supplemental Information
LICENSE AND CERTIFICATION REQUIREMENTS
None.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Work is performed in a standard office environment.
May be required to lift and move objects weighing up to 40 pounds.
Benefits
The following is a summary of benefits provided to non-union County employees. Benefits for employees covered under a collective bargaining agreement may vary somewhat depending on specific contract provisions.
